Visko Textile Industries Private Limited
Return &
Refund Policy
Introduction
AEMLI – Aesthetic, Elegance, Minimalistic, Luxurious Iconic ("AEMLI", "we", "our", or "us"), operated by Visko Textile Industries Private Limited, is committed to delivering a refined customer experience while maintaining clear and fair return and refund practices.
By placing an order with AEMLI, you acknowledge that you have read and agreed to the conditions set out in this Policy. This Policy shall be read together with the Terms and Conditions and other applicable guidelines available on the Website.
Eligibility for Returns
A product may be eligible for return or exchange only if ALL of the following conditions are satisfied:
Within Return Window
The return request is initiated within the return window specified at the time of purchase or delivery.
Original Condition
The product remains unused, unwashed, and in its original condition without any signs of wear.
Tags & Packaging Intact
All original tags, packaging, and accompanying materials are intact and undamaged.
Passes Quality Inspection
The product successfully passes quality inspection upon receipt by the Company.
Returns requested after the permitted period may not be accepted unless required under applicable law.
Non-Returnable Items
Certain items are not eligible for return or refund under any circumstances:
Customised Products
Customised, altered, or made-to-measure products tailored specifically for you
Marked Non-Returnable
Items explicitly marked as Non-Returnable or purchased during clearance promotions
Post-Delivery Damage
Products damaged after delivery due to misuse, improper handling, or normal wear and tear
The Company reserves the right to determine eligibility based on product condition and policy compliance.
Return Request Process
To initiate a return, follow these steps through official channels only:
Contact Support
Reach out through official communication channels or submit a request through your registered account on the Website.
Pickup Arrangement
Where available, reverse pickup will be arranged through authorised logistics partners at no inconvenience to you.
Self-Ship (if required)
In locations where pickup is unavailable, you may be required to ship the product to the designated address provided by the Company.
Secure Packaging
Products must be securely packed to prevent damage during transit. The Company is not responsible for damage from inadequate packaging.
Exchanges
Eligible products may be exchanged subject to stock availability. If the requested size, design, or replacement item is unavailable, the Company may offer a refund in accordance with this Policy.
Exchange Approved
Replacement dispatched subject to stock availability of requested size or design.
Item Unavailable
If the replacement item is out of stock, a refund will be offered per this Policy.
Not Eligible
Requests not meeting eligibility conditions will be declined at the Company's discretion.
Exchange requests that do not meet eligibility conditions may be declined.
Refund Process
Refunds are processed only after the returned product is received and approved following inspection.
Prepaid Orders
- Credited to the customer's AEMLI wallet or store balance (preferred method)
- Issued to the original payment method as determined by the Company
Cash on Delivery (COD)
- Processed through AEMLI wallet credit (preferred method)
- Bank transfer or any other approved mode, subject to internal verification and applicable law
Shipping fees, handling charges, or logistics costs may be non-refundable unless the return arises from a verified defect or an error attributable to the Company.
Inspection & Approval
All returned products are subject to inspection by the Company's quality team before any refund or exchange is processed.
Approved
Product meets all return criteria. Refund or exchange is processed accordingly.
Rejected
Return request is declined and the item may be returned to the customer.
The Company's inspection decision shall be final, subject to applicable consumer protection laws.
Cancellations vs Returns
Understanding the distinction between a cancellation and a return is important:
Cancellation
- Must be requested before the order is dispatched
- Processed immediately upon confirmation
- Full refund to original or wallet credit
Return
- Applies once the order has been shipped or delivered
- Subject to eligibility conditions and inspection
- Refund processed post quality approval
The Company reserves the right to cancel orders due to operational reasons, verification requirements, or suspected misuse, in accordance with applicable law.
Misuse of Policy
To maintain fair usage and operational efficiency, AEMLI reserves the right to take action in the following cases:
Triggers for Action
- ✕Repeated unreasonable return requests without valid justification
- ✕Refusal of deliveries without a valid reason
- ✕Suspected fraudulent or abusive behaviour
Possible Actions
Restrict Returns
Limit future return privileges on the account
Suspend Account
Temporarily or permanently suspend the user account
Refuse Orders
Decline future order placements from the account
Such measures shall be implemented reasonably and in compliance with applicable Indian laws.
Statutory Rights
Nothing in this Policy shall limit or restrict any statutory rights available to consumers under applicable Indian consumer protection laws.
In the event of any conflict between this Policy and mandatory legal provisions, the applicable law shall prevail to the extent required.
Contact & Support
For return requests, refund queries, or any assistance, users may contact AEMLI through the following official channels:
Please provide your order details and relevant information to facilitate efficient and timely resolution.
© 2026 Visko Textile Industries Private Limited. All rights reserved.
AEMLI Return & Refund Policy